Shipping & Delivery Policy

At Fletro, we deliver products across Pakistan. We carefully process and pack every order before dispatch and work with courier partners to ensure your order reaches you safely and on time.

1. Order Processing

Orders are normally processed within 1–2 working days after confirmation.

Once your order has been dispatched, we may provide shipment confirmation and tracking details where available.

Please make sure that your name, phone number, and delivery address are correct when placing your order to avoid unnecessary delivery delays.

2. Delivery Time

Estimated delivery times are:

  • Lahore: 2–4 working days
  • Other cities/areas: 3–7 working days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to:

  • Public holidays
  • Weather conditions
  • High order volumes
  • Courier delays
  • Remote-area deliveries
  • Unforeseen circumstances beyond our control

3. Shipping Charges

Fletro's delivery charges are:

  • Rs. 249 for orders up to and including Rs. 5,000
  • FREE delivery for orders above Rs. 5,000

Any special delivery charges, if applicable, will be communicated to you before order confirmation.

4. Shipment Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided with your order.

You can use the tracking information to check the progress of your shipment through the relevant courier service.

Please note that tracking updates may take some time to appear after an order has been dispatched.

5. Payment Options

Cash on Delivery (COD) may be available for eligible orders across Pakistan.

Other online payment methods, where available, will be displayed during checkout.

Payment options may vary depending on your location, order, or payment service availability.

6. Delivery Attempts

Our courier partner may contact you using the phone number provided with your order.

Please ensure that you are available to receive your parcel and that your delivery information is accurate.

If a delivery attempt is unsuccessful because the customer is unavailable, the phone number is incorrect, or the address is incomplete, additional delivery attempts or charges may apply depending on the courier service.

7. Order Issues

If your order arrives:

  • Damaged
  • Incorrect
  • Missing an item
  • With a major defect

Please contact Fletro Customer Support within 48 hours of delivery.

When contacting us, please provide:

  • Your order number
  • Your name and phone number
  • Clear photos of the product
  • Photos of the packaging, if applicable
  • A clear description of the issue

An unboxing video is highly recommended for damaged, missing, or incorrect item claims because it can help us verify the condition of the package when it was received.

For complete information about returns, replacements, and refunds, please refer to our Refund & Return Policy.

8. Delivery Delays

Although we work to deliver orders within the estimated time, Fletro cannot be responsible for delays caused by circumstances outside our control, including:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Natural events
  • High-volume periods
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

9. Customer Support

If you have any questions about your order, delivery, tracking, or shipping, please contact our support team.

Fletro Customer Support

 Email: fletrosupport@gmail.com
 Phone/WhatsApp: 03346076547

Support Hours:
Monday–Saturday
11:00 AM – 7:00 PM (PKT)

10. Policy Updates

Fletro may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping process, courier services, delivery charges, or business practices.

Any updated version will be published on this page with the revised effective date.

11. Contact Us

For any questions regarding our Shipping & Delivery Policy, please contact:

Fletro Customer Support
 fletrosupport@gmail.com
 03346076547
 Multan Road, Chuhung, Lahore, Pakistan

Thank you for choosing Fletro. We appreciate your trust and look forward to delivering a great shopping experience.