Refund & Return Policy

At Fletro, we want you to have a smooth and satisfactory shopping experience. We carefully check and pack orders before dispatch. However, if you receive an incorrect, damaged, defective, or incomplete order, please contact us and we will do our best to assist you.

1. Returns & Replacements

We may accept a return or replacement request if:

  • You received the wrong product.
  • Your product arrived damaged.
  • An item is missing from your order.
  • The product has a major defect or functional issue.
  • The product you received is significantly different from what was ordered.

To help us resolve the issue quickly, please contact us as soon as possible after receiving your order.

We Generally Do Not Accept Returns For:

  • Change of mind after placing the order.
  • Ordering the wrong product, size, variant, or quantity.
  • Minor differences in colour, print, texture, or appearance.
  • Personal preference after using the product.
  • Normal variations that do not affect the product's functionality.
  • Products that have been damaged due to misuse, improper handling, or incorrect use.

Note: Product colours and appearance may vary slightly depending on screen settings, lighting, photography, or stock availability.

2. Reporting a Problem With Your Order

If there is an issue with your order, please contact Fletro Customer Support within 48 hours of delivery.

For faster assistance, please provide:

  • Your order number.
  • Your name and contact number.
  • Clear photos of the product.
  • Photos of the packaging, if applicable.
  • A short description of the issue.

For damaged, missing, or incorrect items, an unboxing video can be extremely helpful in verifying the condition of the package when it was received.

3. Replacement

Once we receive your complaint and verify the issue, we may offer a replacement where appropriate and where the product is available.

If the same product is unavailable, Fletro may offer another suitable resolution, including a refund where applicable.

Replacement arrangements may depend on product availability and the nature of the issue.

4. Refunds

If your complaint is approved and a replacement is not available, Fletro may issue a refund.

Depending on the payment method and circumstances, refunds may be processed through the applicable payment method used for the order or another mutually agreed method.

Refund processing time may vary depending on verification, payment method, and financial service provider.

Please note: Shipping or delivery charges may not be refundable unless the issue was caused by an error on our part.

5. Delivery Time

Estimated delivery time may vary depending on your location, courier service, weather, public holidays, and order volume.

As a general estimate:

  • Lahore: approximately 2–4 working days
  • Other cities/areas: approximately 3–7 working days

Delivery may occasionally take longer because of:

  • Public holidays
  • Weather conditions
  • High order volumes
  • Courier delays
  • Remote-area delivery
  • Circumstances outside Fletro's control

We appreciate your patience in such situations.

6. Delivery Charges

Fletro's standard delivery charges are:

  • Rs. 249 for orders up to and including Rs. 5,000
  • Free delivery on orders above Rs. 5,000

Any special delivery charges, if applicable, will be communicated before order confirmation.

7. Our Packaging

We make reasonable efforts to use secure packaging and carefully check products before dispatch.

However, packages may sometimes experience damage during transportation due to courier handling or circumstances outside our control.

We continuously work to improve:

  • Packaging quality
  • Product checking
  • Order accuracy
  • Safe delivery

If your parcel appears seriously damaged when delivered, please document the condition and contact us as soon as possible.

8. Customer Support

Our customer support team is available to assist you with order-related questions, complaints, returns, replacements, and refunds.

Customer Support:
Email: fletrosupport@gmail.com
Phone/WhatsApp: 03346076547
Address: Multan Road, Chuhung, Lahore, Pakistan

For return, replacement, or refund requests, please provide your order number so we can assist you more efficiently.

9. Policy Changes

Fletro may update this Refund & Return Policy from time to time to reflect changes in our products, services, procedures, or business practices.

Any updated version will be published on this page with the revised effective date.

10. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Fletro Customer Support
fletrosupport@gmail.com
03346076547
Multan Road, Chuhung, Lahore, Pakistan

Thank you for shopping with Fletro. We appreciate your trust and look forward to serving you.