Privacy Policy
At Fletro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, or interact with our services.
By using the Fletro website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, contact us, or interact with Fletro, we may collect information such as:
Personal Information
- Full name
- Phone number
- Email address
- Shipping and delivery address
- Billing information
- Order and purchase details
- Payment-related information
Technical and Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Pages visited
- Products viewed
- Website interactions
- Approximate location information
- Referral or source information
- Cookies and similar tracking information
The exact information collected may depend on how you interact with our website and the services we use.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and verify orders
- Contact you about your purchases
- Provide customer support
- Respond to questions and inquiries
- Process payments
- Send order and delivery updates
- Improve our products and website
- Understand how customers use our website
- Measure advertising and marketing performance
- Send promotional emails or other marketing communications where permitted
- Prevent fraud, abuse, and unauthorised activity
- Maintain the security of our website
- Comply with applicable laws and legal requirements
We aim to use personal information only for appropriate business purposes connected with providing and improving our services.
3. Shopify
Our online store is powered by Shopify.
Shopify may process information relating to your visit, account, orders, payments, and interactions with our store as necessary to provide its services.
Shopify may also use cookies and similar technologies as part of its platform and related services. Shopify provides merchants with customer-privacy controls, including cookie banner and data-sharing settings. Shopify Help Center
For more information, customers can review Shopify's privacy information.
4. Cookies and Similar Technologies
Fletro uses cookies and similar technologies to help operate our website, remember preferences, understand website usage, and improve your shopping experience.
Some cookies are necessary for the website to function, while others may be used for analytics, advertising, personalisation, or marketing.
Depending on your location and applicable requirements, you may be able to control or decline certain non-essential cookies through our cookie settings or your browser.
Shopify notes that cookie-based analytics and marketing may be affected when visitors decline consent. Shopify Help Center
5. Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as website interactions, pages viewed, device/browser information, and other measurement data through cookies or similar technologies.
We use this information to understand website traffic, improve our website, and evaluate the performance of our products and marketing activities.
Google states that websites using Google Analytics should disclose its use and how information is collected and processed. Google Help
Where applicable, we use available consent controls to respect visitors' choices regarding analytics and advertising technologies.
6. Meta Pixel and Advertising
We use Meta Pixel and related Meta technologies to help us understand website activity and measure the effectiveness of our advertising campaigns.
These technologies may collect information about interactions with our website, such as pages or products viewed and certain actions taken on the website.
This information may help us:
- Measure advertising performance
- Understand customer interactions
- Improve our advertising
- Show more relevant advertisements
- Create or improve advertising audiences
The information collected and the way it is processed may be subject to Meta's own privacy policies and settings.
7. Email Marketing
If you provide your email address or choose to receive marketing communications from Fletro, we may use your email address to send:
- Promotional offers
- New product announcements
- Discounts
- Important store updates
- Other marketing communications
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.
Your decision to unsubscribe from marketing emails will not affect transactional messages that are necessary for your orders, such as order confirmations or delivery updates.
8. WhatsApp Communication
Fletro may use WhatsApp to communicate with customers regarding orders, delivery, customer support, product enquiries, or other customer-service matters.
If you contact us through WhatsApp, we may receive and use information you provide during the conversation, such as your phone number, name, order information, and messages.
WhatsApp may also process information according to its own privacy policies and terms. WhatsApp's business terms explain that businesses may provide customer contact information, such as phone numbers, to WhatsApp for business communications. WhatsApp.com
9. Payment Services
We may use third-party payment providers and financial institutions to process payments.
Depending on the payment method you choose, you may provide payment information directly to the relevant payment provider.
Payment providers may process your information according to their own privacy policies and security practices.
Fletro does not intentionally collect or store complete payment card information when that information is processed directly by a third-party payment provider.
10. Sharing Your Information
Fletro does not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify
- Courier and delivery companies
- Payment providers
- Google Analytics and related Google services
- Meta and related advertising services
- Email marketing providers
- Website and technology providers
- Customer support services
- Other service providers necessary to operate our store
We may also disclose information when required by law, legal process, or government authorities or to protect our rights, customers, website, or business.
11. Third-Party Services and Links
Our website may contain integrations, features, or links provided by third parties.
These services may collect or process information according to their own privacy policies.
Fletro is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
12. Data Security
We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, or disclosure.
However, no website, online platform, or method of electronic transmission can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
13. Your Privacy Choices and Rights
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Request access to information we hold about you
- Ask us to correct inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent for marketing communications
- Manage certain cookie or tracking preferences
To make a privacy-related request, please contact us using the details below.
Shopify also provides privacy controls and tools that can allow customers to make certain data-related requests. privacy.shopify.com
14. Children's Privacy
Fletro does not knowingly collect personal information from children where doing so is prohibited by applicable law.
If we become aware that we have collected personal information in circumstances where it should not have been collected, we will take reasonable steps to address the situation.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.
When we make changes, we will update this page and, where appropriate, update the effective date.
We recommend checking this page periodically for the latest version.
16. Contact Us
If you have questions about this Privacy Policy or how Fletro handles your information, please contact us:
Fletro Customer Support
Email: fletrosupport@gmail.com
Phone: 03346076547
Address: Multan Road, Chuhung, Lahore, Pakistan
We will be happy to assist you with privacy-related questions or requests.